It is the initial level of maintenance provided by the user help desk. They help to screen the issues and assign them to the appropriate party/owner.
It deals with support tickets that can be resolved by doing basic configuration in the application or suggesting workarounds.
It deals with tickets requiring code changes.
It deals with tickets related to the product, which might require help from the product vendor in terms of raising support tickets or Hotfix or a patch release.
Regularly updating your website is critical for maintaining a great user experience and ensuring that everything is running smoothly. A lack of maintenance can lead to issues with outdated software, website downtime, website security, and poor performance.
This time depends on the amount of changes or the website maintenance plan you have chosen. After receiving the list of changes we will provide the turn around time, once we get confirmation we get started on it. In general, for small changes it would take around 2-3 hours.
Website should be maintained regularly and updated with all the latest details regarding the products, services, events, launches, contracts, acquisitions, patents, new locations, opportunities, awards, recognition and renovations. A well-maintained and regularly updated website signifies a dynamic, professional and versatile organization, which visitors love to explore, time to time.
Software maintenance is the process of changing, modifying, and updating software to keep up with customer needs.
Product Enhancements – Adding new functionality (new module, a new report, etc.), Production support and application maintenance service – corrective maintenance, bug and coordination with client and their technical team. TechExtensor provides the Support for all the levels i.e L1, L2, L3 and L4.