Web/Mobile Application Support and Maintenance
About
TechExtensor's application management services bring in business-relevant application maintenance and support for different models such as dedicated support or its support and maintenance services for the ongoing application.
Application Maintenance Service Contract
Product Enhancements – Adding new functionality (new module, a new report, etc.), Production support and application maintenance service USA, UK – corrective maintenance, bug and coordination with client and their technical team. TechExtensor will provide all the Support levels i.e L1, L2, L3 and L4.
Brief description of all Support Level provided below.
It is the initial level of maintenance provided by the user help desk. They help to screen the issues and assign them to the appropriate party/owner.
It deals with support tickets that can be resolved by doing basic configuration in the application or suggesting workarounds.
It deals with tickets requiring code changes.
It deals with tickets related to the product, which might require help from the product vendor in terms of raising support tickets or Hotfix or a patch release.
Enablers:
On-demand experienced pool of resources- Best practices repository from global clients
- Competency building focus and initiatives
- Knowledge sharing initiatives across projects
- Support transition tools and kits
- Solution-building focus catering to domain-specific and industry requirements
- Reusing tools and automation based on similar experiences
- Identification of key trends and enabling quick decisions
Process Frameworks:
- Defining mature frameworks, methodologies, templates, best practices, periodic project reviews
- Boot camp trainings for all new joiners
- TechExtensor support methodology
- L2 / L3 transition framework
- Automated defect trackers and deployment tools
- Application support checklists
- Proactive communication and review of documents
Application Support and Maintenance Services in USA
Shared Support Model
This is a ticket-based model where a certain unit of work (UoW) is bought by the client and is primarily L2 / L3 / L4 support. The support team is primarily offshore-based, however, based on the requirement, can be deployed onsite, if required. The TechExtensor support team assists multiple clients and ensures that all the support performance parameters are adhered to. During the contract period based on the quarterly reviews, the customer has the flexibility to revisit the UOW bought and can adjust it as per trends going forward. TechExtensor manages the scheduling, management, and resourcing for the support team.
Complete Offshore Model
TechExtensor's AMSC supports cost-effective methodology for the client since the overheads involved in having maintenance personnel onsite is eliminated and the time zone differences are leveraged effectively.
In this model, TechExtensor deploys a dedicated team to provide support. Techextensor manages the scheduling, resourcing, and management of the support team and can cover L3 / L4 support requirements. Cost optimization due to a balanced team structure. It minimises business engagement and provides faster response time for L3, and L4 tickets. Leverages advantage of different timezone issue resolution Simple workarounds or queries can be addressed directly by the Client. Global operations scalability, Demand flexibility enablement
FAQ
Why is it important to maintain your website? +
Regularly updating your website is critical for maintaining a great user experience and ensuring that everything is running smoothly. A lack of maintenance can lead to issues with outdated software, website downtime, website security, and poor performance.
How soon complete the maintenance task of our website? +
This time depends on the amount of changes or the website maintenance plan you have chosen. After receiving the list of changes we will provide the turn around time, once we get confirmation we get started on it. In general, for small changes it would take around 2-3 hours.
What should be the regularity of website maintenance? +
Website should be maintained regularly and updated with all the latest details regarding the products, services, events, launches, contracts, acquisitions, patents, new locations, opportunities, awards, recognition and renovations. A well-maintained and regularly updated website signifies a dynamic, professional and versatile organization, which visitors love to explore, time to time.
What is software maintenance? +
Software maintenance is the process of changing, modifying, and updating software to keep up with customer needs.
How does your technical support work? +
Product Enhancements – Adding new functionality (new module, a new report, etc.), Production support and application maintenance service – corrective maintenance, bug and coordination with client and their technical team. TechExtensor provides the Support for all the levels i.e L1, L2, L3 and L4.
What our clients say
"... their standard of work has been not only professional but also exceptional and they always meet every deadline."
“It was refreshing to see that they were heavily invested in the product.”
"They had a professional approach."